How far in advanced should I book my party?
We recommend booking your party 4 weeks in advanced, however we will do our best to accomodate bookings on short notice.
Can I bring my own food?
You are more than welcome to bring your own food, however we are unable to heat anything up for you or store it in our fridge (we just don't have the space). For catering options, we recommend our Deluxe and Platinum party packages that include a range of hot finger food, snacks and drinks.
Is a deposit required?
A $50 deposit is required at the time of booking, and will be deducted from the total cost of the party. The deposit can be paid for over the phone with a credit or debit card, or in person.
How early should I arrive?
We recommend you arrive 15 minutes prior to your first activity.
Can I bring my own cake?
Of course! We are more than happy to store your cake in our fridge/freezer until required.
Can adults/relatives join in the party activities?
Adults/relatives may provide assistance and supervise children during activities. If adults/relatives wish to participate in activities, they will be charged at the same discounted party price. Please note, some activities and sessions do have age restrictions (Laser Tag Party Session, etc..).
What if not all the guests show up?
You are only required to pay for the total number of guests that participate in activities, provided it is equal to or more than our minimum requirement of 10.
What if we arrive late?
We will be as accomodating as possible, however you may miss out on session/activity time. No refunds are available to late arrivals. A party will be considered cancelled if the party host family does not arrive within 30 minutes of the designated time.